Shipping policy

1. Company Information

  • Store Name: Vientdu

  • Business Address: 94 Harrogate Road, Stockport, SK5 6EX, United Kingdom

  • Contact Email: dman09172@gmail.com

  • Phone: +44 7191 690995

2. Shipping Destinations

We currently offer shipping services to the following locations:

  • United Kingdom (UK)

  • European Union (EU)

3. Shipping Cost

  • Shipping is completely free for all orders.

  • There is no minimum purchase amount required to qualify for free delivery.

  • We do not charge restocking fees or hidden handling costs.

4. Processing Time

  • Orders are typically processed within 1–2 business days (Monday to Friday).

  • Please note that orders are not processed or shipped on weekends or bank holidays.

5. Delivery Time

Once your order has been dispatched, estimated delivery times are as follows:

  • Standard Shipping: 3–5 business days.

  • Note: These timeframes are estimates and may be subject to carrier delays or external logistical factors.

6. Order Cut-Off Time

  • Orders placed before 5:00 PM (GMT) will be processed the same or next business day.

  • Orders received after this time will be processed starting the following business day.

7. Order Tracking

  • After your order is shipped, you will receive a confirmation email.

  • This email will contain a tracking number, allowing you to monitor the progress of your delivery via the carrier's website.

8. Delayed or Lost Packages

If your package has not arrived within the estimated timeframe:

  • Please check your tracking information for the latest updates.

  • Contact us if the delivery is significantly delayed.

  • In the event a package is confirmed lost by the carrier, we will provide a full refund or a replacement at no extra cost.

9. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping details. Vientdu is not liable for:

  • Deliveries made to an incorrect address provided at checkout.

  • Delays resulting from incomplete address information.

  • If you notice an error in your shipping address, please contact us immediately at vietducaz45@gmail.com.

10. Contact Information

For any shipping-related inquiries, please contact our support team:

  • Email: dman09172@gmail.com

  • Phone: +44 7191 690995

  • Address: 94 Harrogate Road, Stockport, SK5 6EX, United Kingdom

  • Response time: 24–48 business hours (Monday–Friday).