Privacy policy

1. Company Information

This Privacy Policy describes how Vientdu collects, uses, and protects your personal data.

  • Store Name: Vientdu

  • Business Address: 94 Harrogate Road, Stockport, SK5 6EX, United Kingdom

  • Email: dman09172@gmail.com

  • Phone: +44 7191 690995

2. Data Controller

Vientdu is the data controller responsible for your personal information collected through this website and related services.

3. Information We Collect

We collect the following types of personal information when you place an order or interact with our website:

  • Personal Information: Full name, billing and shipping address, email address, and phone number.

  • Order Information: Products purchased, order details, and payment confirmation (processed securely via payment providers; we do not store full card details).

  • Technical Information: IP address, browser type, device information, cookies, and usage data.

4. How We Use Your Information

We use your data for the following purposes:

  • To process and fulfill orders.

  • To deliver products to your address.

  • To provide customer support and send order updates.

  • To comply with legal obligations, such as tax and accounting.

  • To prevent fraud and ensure secure transactions.

  • To improve our website and services.

5. Legal Basis for Processing

We process personal data under the following legal bases:

  • Contract performance: Required for order processing and delivery.

  • Legal obligation: Required for tax and accounting compliance.

  • Legitimate interest: Required for fraud prevention and service improvement.

  • Consent: For marketing emails (only if you have explicitly opted in).

6. Sharing of Personal Data

We do not sell your personal data. We may share data only with trusted third parties necessary for business operations:

  • Payment processors: To ensure secure transactions.

  • Shipping carriers: To fulfill order delivery.

  • Shopify: The e-commerce platform hosting our store.

  • Legal authorities: Only if strictly required by law.

7. Cookies

We use cookies to improve website performance, remember your preferences, and enable shopping cart functionality. You can disable cookies in your browser settings, though some features of the site may not function properly.

8. Data Retention

We retain personal data only as long as necessary:

  • Order data is kept to meet legal and accounting requirements.

  • Customer support records are kept for service purposes.

  • Marketing data is kept until consent is withdrawn.

9. Your Rights

You have the right to:

  • Access or correct your personal data.

  • Request deletion of your data.

  • Withdraw consent at any time.

  • Request data portability or object to processing.

To exercise these rights, please contact: vietducaz45@gmail.com.

10. Data Security

We implement technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised date.

12. Contact Information

For privacy-related questions or requests:

  • Email: dman09172@gmail.com

  • Phone: +44 7191 690995

  • Address: 94 Harrogate Road, Stockport, SK5 6EX, United Kingdom

  • Response time: 24–48 business hours (Monday–Friday)