Refund policy

1. Company Information

  • Store Name: Vientdu

  • Business Address: 94 Harrogate Road, Stockport, SK5 6EX, United Kingdom

  • Contact Email: dman09172@gmail.com

  • Phone: +44 7191 690995

2. Return Eligibility

At Vientdu, we offer a 30-calendar day return window from the date of delivery. To qualify for a return, the following conditions must be met:

  • The request must be made within 30 days of receiving your order.

  • The item must be in its original, unused, and unworn condition.

  • The product must not be damaged, washed, or altered in any way.

  • Items should be returned in their original packaging whenever possible.

  • A valid proof of purchase (such as your order confirmation email) is required.

3. Return Process

To start a return, please follow these steps:

  1. Email us at dman09172@gmail.com with your order number and the reason for the return.

  2. Our support team will review your request and provide specific return instructions and the return address.

  3. If eligible, we will provide a prepaid return label at no cost to you. Note: Please do not send items back without prior authorization, as they may not be processed.

4. Return Shipping Costs

  • Free Returns: We provide free return shipping for all eligible orders.

  • Customers are not responsible for paying any return postage or restocking fees.

  • For defective or incorrect items, Vientdu covers the full cost of the return.

5. Refund Policy

Once we receive and inspect your returned item:

  • Refunds are typically processed within 14 business days.

  • The credit will be applied automatically to your original payment method.

  • You will receive a notification email once the refund has been issued.

  • Please note that it may take additional time for your bank or card issuer to post the transaction to your account.

6. Exchanges

We do not offer direct exchanges. If you require a different item, size, or color:

  • Follow the return process for the original item.

  • Place a new order for the desired item separately on our website.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us at vietducaz45@gmail.com within 48 hours of delivery. Include your order number and clear photos of the issue so we can arrange a replacement or full refund immediately.

8. Non-Returnable Items

Returns may be declined if:

  • The 30-day window has expired.

  • The item shows signs of use, wear, or damage not caused by shipping.

  • The item was sent back without prior approval from our team.

9. Contact Information

For all inquiries regarding returns and refunds:

  • Email: dman09172@gmail.com

  • Phone: +44 7191 690995

  • Address: 94 Harrogate Road, Stockport, SK5 6EX, United Kingdom

  • Response Time: 24–48 business hours (Monday–Friday).