Order Tracking

1. Tracking Your Shipment

Once your order has been processed and handed over to our shipping carrier, you will receive a confirmation email. This email will contain a tracking number, allowing you to monitor the progress of your delivery via the carrier's website.

2. How to Track

To view the status of your delivery:

• Open your shipping confirmation email.

• Click the tracking link or copy the tracking number provided.

• Visit the carrier's website to see the most recent updates on your package's location.

3. Processing Times

• Order Cut-Off: Orders placed before 5:00 PM (GMT) are processed the same or next business day.

• Handling Time: Most orders are typically processed within 1–2 business days (Monday to Friday).

• Tracking Updates: It may take some time for the carrier’s system to reflect the initial status updates after the tracking number is generated.

4. Delivery Estimates

• Standard Shipping: Once dispatched, orders typically arrive within 3–5 business days.

• Shipping Areas: We currently provide tracking and delivery for orders within the United Kingdom and the European Union.

5. Missing or Delayed Orders

If your tracking information has not updated for several days or your order has exceeded the estimated delivery window:

• Please verify your shipping address in the original order confirmation.

• In the event a package is confirmed lost by the carrier, we will provide a full refund or a replacement at no extra cost.

6. Contact Support

If you did not receive a tracking number or have questions about your shipment’s status, our team is here to help:

• Email: dman09172@gmail.com

• Phone: +44 7191 690995

• Support Hours: Monday to Friday, 9:00 AM – 6:00 PM (GMT)